Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
Why does the delivery date not correspond to the timeline of 7-14 business days?
At Popsquad, we are committed to delivering your products in a timely and secure manner. Once processed, products are typically delivered within 5 to 7 business days, depending on your location.
Delivery times may vary due to factors beyond our control, such as courier delays or unforeseen circumstances.
Are there any hidden costs (sales tax, octroi etc) on items sold by Sellers on pop-squad?
There are NO hidden charges when you make a purchase on pop-squad. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.
The seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be
delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for
serviceability.
Whether your location can be serviced or not depends on:
Whether the Seller ships to your location
Legal restrictions, if any, in shipping particular products to your location
The availability of reliable courier partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible pop squad will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through pop squad, you can return the item through a third-party courier service. Return fees are borne by the Seller.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
Order Processing
All orders are processed within 1 to 2 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
Order Tracking
Once your order has been shipped, you will receive an email or SMS notification containing your tracking details.
You can use this tracking information to monitor the status and estimated delivery date of your order.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Delays and Issues
If your order is delayed or you experience any issues with delivery, please contact our Customer Support team promptly so we can assist you.
